Rasayel - Notice history

All systems operational

Website - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Oct 2024

Web App - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Oct 2024

Mobile App - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

WhatsApp (360dialog) - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 99.86%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Facebook Messenger - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

WhatsApp (Cloud API) - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 99.92%Oct · 100.0%

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Aug 2024
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Oct 2024

Notice history

Oct 2024

Meta Embedded Signup Disruptions
  • Resolved
    UTC
    Resolved

    Meta has reported that the issue has been resolved and the Embedded Signup functionality is now fully restored.

  • Monitoring
    UTC
    Monitoring

    Meta has reported that they've resolved the issue and the Embedded Signup should be fully restored within a couple of hours.

    We're monitoring the situation and will provide updates as soon as we have more details.

    Refer to Meta's status page and subscribe for updates.

  • Identified
    UTC
    Identified

    Meta has reported some disruptions with the Embedded Signup which currently prevents new number registrations.

    The issue has been identified and Meta team is currently working on resolving it.

    We're keeping a close eye on the situation and will provide updates as soon as we have more details.

    Refer to Meta's status page and subscribe for updates.

Email Provider Outage
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Our email provider, SparkPost, has implemented a fix and we are monitoring the results. We will continue to keep an eye on the situation for any further issues.

    We apologize for any inconvenience this may cause. If you require urgent assistance or have any questions, please contact our support team directly.

  • Monitoring
    UTC
    Monitoring

    Our email provider, SparkPost, is currently experiencing an outage. This issue may cause delays or problems with receiving important emails from us, including invites, signup confirmations, and other notifications.

    We apologize for any inconvenience this may cause. If you require urgent assistance or have any questions, please contact our support team directly.

360Dialog reported experiencing issues with submitting templates.
  • Resolved
    UTC
    Resolved

    360Dialog reported that the incident has been resolved.

  • Identified
    UTC
    Identified

    360Dialog have reported that they've been experiencing an issue affecting templates submission, we're keeping a close eye on the situation and waiting for updates from 360Dialog.

    Refer to 360Dialog's status page and subscribe for updates.

Sep 2024

360dialog are experiencing issues communicating with Meta.
  • Resolved
    UTC
    Resolved

    360dialog are reporting that everything is back to normal.

    We are continuing to monitor, and will update here if any further issues arise.

  • Update
    UTC
    Update

    360dialog are reporting the majority of their functionality is back to normal.

    Templates should now be functioning as normal.

    We are continuing to monitor the situation.

  • Monitoring
    UTC
    Monitoring

    360dialog have reported issues on their side communicating with Meta.

    Affected components:

    • Creating / updating templates

    • Updating profile information

    • Changing hosting provider

    Feel free to follow their status page here: https://status.360dialog.com/cm1hvl1q1001f8zfjnvbqdhbl

WhatsApp Cloud API embedded sign up outage.
  • Resolved
    UTC
    Resolved

    Meta's team has deployed a fix for the major impact of setting up phone numbers and WhatsApp business account creation on WhatsApp Embedded Signup.

    this issue is now mitigated as of 4:45PM GMT+1. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Meta are experiencing an ongoing issue with the signup service. You may experience issues when attempting to register a number.

    You can follow Meta’s status page here. We will update again as soon as we have more information.

Issues with misreported 360dialog health checks
  • Resolved
    UTC
    Resolved

    This incident has been resolved and health checks should be back to normal now.

  • Investigating
    UTC
    Investigating

    360dialog have informed us of an ongoing issue that may impact your usage of the app.

    The features that may be affected are:

    • Updating templates

    • WhatsApp Flows

    • Updating the business profile from Rasayel

    • Rasayel Health Checks

    We are currently working with 360dialog to resolve these issues and will update you when we have more information.

    At the moment, there is no impact on sending or receiving messages.

    If you have issues in your number’s Health Center related to an unauthorized client, feel free to ignore this if the message sending is still working.

Aug 2024

No notices reported this month

Aug 2024 to Oct 2024

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