Rasayel - Notice history

All systems operational

Website - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Web App - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Mobile App - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

WhatsApp (360dialog) - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 99.96%

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May 2023
Jun 2023
Jul 2023

Facebook Messenger - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

WhatsApp (Cloud API) - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Notice history

Jul 2023

Disruptions to messaging on WhatsApp
  • Resolved
    UTC
    Resolved

    Meta has deployed a fix and this issue has been resolved.

    We can confirm that we are not experiencing issues anymore.

  • Investigating
    UTC
    Investigating

    We've received reports of users not being able to send or receive messages on WhatsApp. This is an issue affecting all WhatsApp communications.

    The issue has been noted by Meta and they are actively working on it. For more information, please visit Meta's status page: https://metastatus.com/whatsapp-business-api

    We will continue to monitor the issue and take any actions necessary to mitigate the issue. Thank you for your understanding.

Some WhatsApp messages are not received by businesses
  • Resolved
    UTC
    Resolved

    This incident has been resolved on July 15th.

  • Monitoring
    UTC
    Monitoring

    We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message.

    The issue has been identified and fixed in a newer release by Meta.

    This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible.

Some disruptions to downloading media on WhatsApp
  • Resolved
    UTC
    Resolved

    Meta has announced that they fixed the issue on their end and downloading media should resume as normal.

  • Monitoring
    UTC
    Monitoring

    Meta has identified an issue with downloading some media for WhatsApp channels using on-premise solutions. You may read more on Meta's status page https://metastatus.com/whatsapp-business-api

    We are closely monitoring the situation to see if there's any precautions we should take, and will keep you updated.

Delay receiving incoming messages
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have mitigated the issue and there is no backlog or delay in processing incoming messages. All messages should show in Rasayel with no delay.

    Please refresh your page or reload your app if you are still experiencing slowness in receiving messages.

  • Investigating
    UTC
    Investigating

    We are experiencing a delay processing incoming messages on multiple channels. We have identified the issue on our end, and are working on a fix.

    You may notice some contact messages are slow to show up in Rasayel. All messages will be processed, no messages will be lost.

360 Dialog Outage
  • Resolved
    UTC
    Resolved

    360 Dialog are reporting systems operational.

    If you are still experiencing issues let us know.

  • Identified
    UTC
    Identified

    We have been made aware of 360 Dialog Cloud hosted numbers.

    You may experience issues sending messages if your number is cloud hosted.

    You can check 360 Dialog's status here: https://status.360dialog.com/

    We will bring an update once we know more.

Jun 2023

No notices reported this month

May 2023

Flakiness issues with sending messages on Rasayel
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The fix is out and we're now monitoring the status of the issue.
    The app should mostly behave normally now.

  • Identified
    UTC
    Identified

    We are aware of an issue that affects sending messages on the app.
    You might see "something went wrong" when sending your messages.

    We're rolling out a fix right now, it should be resolved soon.

Occasional issues sending messages on 360dialog
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We're receiving some reports of issues sending messages with 360dialog.

    This issue seems to be sporadic, with some messages failing, but the majority working. We're monitoring the situation and will work with 360dialog to ensure this is resolved.

Some text messages are incorrectly reported as an "Unsupported message type" on 360dialog WhatsApp channels
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    The issue is affecting a very small portion of messages where the messages arrive as "Unsupported message type"

    We've isolated the issue to 360dialog's system, and escalated it to their Engineering team. We're currently waiting for feedback from their side.

May 2023 to Jul 2023

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