Rasayel - We have identified an issue with realtime notifications – Incident details

All systems operational

We have identified an issue with realtime notifications

Resolved
Degraded performance
Started almost 3 years agoLasted about 1 hour

Affected

Website

Degraded performance from 8:17 AM to 9:02 AM

Web App

Degraded performance from 8:17 AM to 9:02 AM

Mobile App

Degraded performance from 8:17 AM to 9:02 AM

WhatsApp (360dialog)

Degraded performance from 8:17 AM to 9:02 AM

Facebook Messenger

Degraded performance from 8:17 AM to 9:02 AM

WhatsApp (Cloud API)

Degraded performance from 8:17 AM to 9:02 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    if you are still experiencing issues make sure to refresh the page.

  • Investigating
    UTC
    Investigating

    We have identified an issue with the third-party service we use to deliver real-time notifications.

    We are seeing sporadic instances of real-time notifications not being delivered to users.

    The impact of this is that messages might not appear in the inbox in real-time, and other real-time effects within the Rasayel Inbox, such as typing indicators, may not fire.

    We are continuing to monitor.