Rasayel - Notice history

All systems operational

Website - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Web App - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Mobile App - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

WhatsApp (360dialog) - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Facebook Messenger - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

WhatsApp (Cloud API) - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Notice history

May 2024

No notices reported this month

Apr 2024

Issue affecting conversation lists, inbox counts, filters, and search
  • Resolved
    Resolved

    Incident resolved. All conversations have been processed. No data was lost during this incident, and the inbox is now stable.

  • Update
    Update

    Systems look stable. We are currently processing all conversations that were impacted by the incident and are continuing to monitor the results.

    To be clear - No messages or conversations have been lost.

  • Monitoring
    Monitoring

    We have issued a fix and are monitoring the results. Improvements should be felt in the app on response times, loading issues. We will update once we are confident the issue is resolved.

  • Identified
    Identified

    We are currently working on resolving this issue. No messages or conversations are lost.

    This affects only the following areas:
    - Conversation lists and counts
    - Conversation statuses
    - Filtering
    - Search

    We're making progress, and we'll update you as soon as everything is back to normal. Any issues that you see now will be resolved once that's done. Thank you for your patience.

Scheduled Database Maintenance
  • Completed
    April 06, 2024 at 10:30 PM
    Completed
    April 06, 2024 at 10:30 PM
    Maintenance has completed successfully
  • In progress
    April 06, 2024 at 9:00 PM
    In progress
    April 06, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    April 06, 2024 at 9:00 PM
    Planned
    April 06, 2024 at 9:00 PM

    What’s the impact?

    During this window, Rasayel services will undergo critical database maintenance. Incoming messages will be delayed until the upgrade is completed. No messages are expected to be lost. This maintenance will impact our Public API, mobile and web applications. You may notice degraded performance across our services.

    Why are we doing this?
    We occasionally need to perform upgrades on our database to ensure our systems run smoothly. These upgrades will help us avail of new technology that will help to improve database stability, speed and security.

Mar 2024

No notices reported this month

Mar 2024 to May 2024

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